Frequently Asked Questions - FAQs

Do you offer same-day flower delivery in Reno?

Yes, we provide same-day delivery in Reno, Sparks, Washoe Valley & Verdi.

How much does flower delivery cost in Reno?

Delivery fees vary depending on the zip code proximity to our shop. At checkout, you’ll see the exact cost for your delivery area.

Can I order online or by phone?

Yes! You can order online anytime at galenaforestflowers.com or by phone at (775) 499-5290 during our business hours (Mon Closed, Tue-Fri 10:00 AM-5:00 PM, Sat 10:00 AM-3:00 PM, Sun Closed).

What forms of payment do you accept?

We accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we accept credit card, cash, and Apple Pay.

Can I request certain flowers or colors?

You can share any preferences or color palette requests in the special instructions field. While some blooms may be seasonal or limited, we’ll do our best to create an arrangement that reflects your vision.

What happens if the recipient isn’t home?

If the recipient isn’t available at the address, our driver will contract them via the provided phone number to request permission to leave the flowers in a safe spot or, if needed, arrange a pick up in store at a later time.

Do you deliver flowers to hospitals, offices, or event venues in Reno?

Yes, we deliver to homes, hospitals (not ICU), businesses, and venues across Reno. Please provide the full address and any delivery instructions during checkout.

Can I include add-ons with my bouquet or arrangement?

Absolutely! We offer a variety of flower delivery add-ons to personalize your arrangement such as candles, self care items, confections & dog treats. You’ll see available add-ons on each product page and again at checkout.

How do I make my flowers last longer?

Please replenish the vessel with fresh water upon receipt & again daily. We recommend keeping the arrangement in a cool spot away from direct sunlight or heating vents to extend longevity.

Why choose flowers by Galena Forest Flowers?

What sets us apart is the care in every detail: highest quality regionally sourced blooms, thoughtful design, and a wide online selection. We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in Reno, and we don’t stop there. From everyday bouquets to weddings, elopements & events, we’ve got you covered. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen.

Can I add a personalized message or card to my flower order?

Yes, absolutely—adding a personalized message is one of the easiest ways to make your delivery extra special. At checkout, you’ll find a dedicated field to type in your custom message. For an even more memorable touch.

Can I order a flower subscription?

Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating yourself or gifting ongoing joy without the hassle. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.